ChinaConciergeStraight answers
Frequently asked questions.
When do I pay?
You do not pay to submit a request. If we can help, you receive a clear quote before you decide whether to proceed.
How much does it cost?
Your quote shows the product cost, domestic handling, our sourcing service charge, and international shipping. No hidden line items.
Do I need the Chinese name of the product?
No. A photo, link, or simple description is enough.
Can you find every product?
No. Availability, authenticity, shipping restrictions, and your requirements determine what is possible.
Can you buy branded products?
Authentic items, yes. Counterfeits or replicas, never.
What does basic inspection mean?
We check visible condition, quantity, colour, and obvious issues before shipping. It is not an expert appraisal or guarantee.
How long does shipping take?
It depends on the item, destination, and carrier. Your quote states the selected option and an estimated window before you pay — estimates are not guarantees.
Do I pay customs or duties?
Possibly. Destination taxes and import charges are the recipient's responsibility and depend on your country's rules. We do not promise "no customs fees."
What if my item arrives damaged or wrong?
Contact us promptly with photos. We help with the supplier or carrier process, but their decisions and policies are outside our control.
Can you ship worldwide?
Delivery availability depends on the item, destination, carrier, and import rules.
What items do you not handle?
We do not source counterfeit, illegal, unsafe, or restricted items. See our Prohibited Items page.
What is your refund policy?
Clear rules for each stage — before purchase, if we cannot find the item, and after purchase. See our Refund Policy.