Refund policy.

MVP policy framework — obtain legal review before commercial launch.

Before we purchase

You can decline a quote with no charge. If you have paid but we have not purchased the item, contact us promptly; cancellation and refunds are assessed against any work or supplier commitments already made.

If we cannot find the item

We will not charge a sourcing service fee for an unsuccessful search. If payment was collected in advance for an item we cannot source, we will offer a refund or discuss an agreed alternative.

After purchase

Once an item is purchased, returns and refunds depend on the seller's policy. The sourcing service charge is generally not refundable once the agreed work has been performed; this will be clear in your quote.

Quality issues and transport damage

We address visible issues found before dispatch with the seller where possible. For issues after delivery, contact us promptly with photographs. We can assist with the supplier or carrier process, but their decisions and policies are outside our control.

Nothing here removes consumer rights that apply to you. Refund paths depend on supplier, carrier, and applicable-law requirements.