Terms of service, in plain words.

This is the contract you enter when you submit a request and approve a quote. It does not replace statutory consumer rights.

Last updated: 2026-08-29

1. What this agreement is

When you submit a request through the form on this site and later approve a quote, you are contracting with the operator of ChinaConcierge for a sourcing service. What you buy is a service: we find the item, translate the listing, photograph and describe it, and coordinate the shipment. You are not buying the item from us on a resale basis — we buy it on your behalf.

Nothing in these terms limits statutory consumer rights you have under the law of your country.

2. Scope of inspection

The inspection we offer on every order is limited to what we can actually do with the physical item: photograph it, count the pieces, check appearance against what was described, and note obvious defects visible on the outside. It is not a laboratory test, a chemistry analysis, a warranty check, or a brand authentication.

If you want a deeper check (measuring dimensions with calipers, testing materials, or unboxing under video), it is available as a paid add-on. The add-on scope is what we quote — not more.

3. Cancellation and express request

If you are in the United Kingdom, your 14-day cancellation window under the Consumer Contracts Regulations 2013 applies to online contracts for services. You can step back from a contract you enter online for 14 days unless you have expressly asked us to begin work inside that window.

The request form contains a checkbox labelled "Start sourcing now." Ticking that box is a written confirmation that you knowingly want us to begin sourcing inside your cancellation window. The exact time you ticked it is recorded in your file and can be retrieved on request.

Contract refunds (apart from your statutory rights) are governed by the Refund Policy.

4. Two payments, itemised

Every approved order has two invoices:

Invoice 1Product cost (shipping inside China included) and our service fee — 8% of the product cost where you supply a link, 15% where we source the item for you — with any optional inspection or packaging add-ons, or a case-by-case quote for complex or custom work and orders over $1,500. Paid to us.
Invoice 2Freight and duties — paid directly to the shipping carrier by you. We never collect this payment, and never add a margin on it.

The two invoices are never merged on a receipt. Freight is never booked to Invoice 1, and product cost is never booked to Invoice 2.

5. Importer of record and incoterms

Every order records, in writing, the name of the importer of record and the incoterm used — DDU (Delivered Duty Unpaid) or DDP (Delivered Duty Paid). It is written on the quote, on the shipping documents, and on the invoice.

Under DDU, the importer of record (usually you) pays any duties and taxes the carrier raises at the destination. Under DDP, the carrier's quote includes duties. We never assume either. If we cannot confirm the buyer of record, we do not book the shipment.

Duty declarations are based on the actual price paid, not on a reduced or estimated value. We do not offer low-declaration shipping.

6. No cross-customer pooling

We do not combine orders from different customers into a single shipment to lower freight. Every order is packed, documented, and shipped on its own record. This is a compliance red line.

Combining orders within a single customer's own file is fine (for example, three items from the same request). It is never across customers.

7. No affiliation

ChinaConcierge is an independent sourcing service. It is not affiliated with, endorsed by, or sponsored by Taobao, Tmall, JD.com, 1688, or any other Chinese marketplace. It does not use any marketplace's trademark in its branding beyond the factual use of the name to describe where a customer saw an item.

8. Liability — by jurisdiction

Because statutory consumer rights vary by country, the liability limits below apply on a per-jurisdiction basis. Where your local consumer law gives you rights we cannot lawfully limit, your law prevails.

Standard (most of the world, including the US)

Our total liability in relation to an order is limited to the amount you paid us for that order under Invoice 1. Freight, duties, and carrier costs are handled by the carrier under Invoice 2, on which we are not a party.

United Kingdom

To the extent a term would attempt to exclude a right that the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 gives you, that right prevails over this section. Cancellation rights under the CCRs 2013 are preserved in full.

Australia (on hold)

We are not currently quoting to Australian customers while this section is under legal review. Australian consumers have statutory guarantees under the Australian Consumer Law that cannot be taken away by a contract. Until local legal advice is on file, this section does not apply to you. Contact us before ordering.

9. Prohibited items

We do not handle the categories listed on theProhibited Items page. That list is written conservatively, and it changes when the law changes.